As Stuart Robert sits down in the coming days to design a strategic imitation of the Service NSW model for digital service delivery, there is an important flaw he...
If imitation really is the sincerest form of flattery, then the New South Wales’ Minister for Customer Service Victor Dominello must be feeling pretty flattered right about now. With...
Freshly-minted NSW customer service minister Victor Dominello will impose mandated digital designs and data architectures across government departments in order to standardise service delivery and data collection in all...
The Australian Digital Council has met for the last time before the federal election and a significant shake-up of its membership. The council, formed last year and made up...
The creation in New South Wales of a Department of Customer Service with the centralisation of functions of data analytics and service delivery is the most ambitious digital transformation...
Gladys Berejiklian’s structural overhaul of the NSW public service is underpinned by a radical rethinking of how the state allocates resources and how it delivers services. It is a...
New South Wales Premier Gladys Berejiklian has doubled-down on the state’s digital service delivery agenda with the creation of a new Customer Service ministry headed by Australia’s most outspoken...
The NSW government has released its first Cyber Security Industry Development strategy in a move to help grow the local cybersecurity sector. The strategy, released on Monday, details four...
Austrade chief executive Stephanie Fahey, NSW Finance Minister Victor Dominello and open banking review author Scott Farrell are among the headline speakers at InnovationAus.com’s inaugural Dataconomy forum in Sydney...
The Labor opposition in NSW says that while the Berejiklian government’s digital strategy had gained some good momentum, there was still plenty that could be improved. As the Opposition...