The Telecommunications Industry Ombudsman has called on government to expand its remit to include complaints about Facebook and Google so it can provide “access to justice” for Australian users....
A decrease in complaints about phone and internet services is “only one part of the story” according to the Telecommunications Industry Ombudsman, with telco issues becoming more complex and...
The telecommunications industry has “turned a corner” with complaints dropping in recent months as a result of new regulations and a renewed focus on customer experience, Telecommunications Industry Ombudsman...
The federal government’s plans to potentially scrap the telecommunications ombudsman and significantly change the complaints process have been slammed by consumer groups and the Opposition. The government late last...
Complaints about telecommunication services in Australia have continued to skyrocket in a wake-up call” for the industry, with issues related to the NBN more than tripling in the past...
Complaints about internet services skyrocketed in the past year, with anger at the National Broadband Network climbing by more than 150 per cent, a Telecommunication Industry Ombudsman report has...
A Parliamentary Joint Standing Committee report calling for a comprehensive overhaul of the NBN rollout and slamming current processes was quietly released to the public on a Friday afternoon...