Tag: TIO

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Policy Trade

TIO seeks complaint role in Big Tech

The Telecommunications Industry Ombudsman has called on government to expand its remit to include complaints about Facebook and Google so it can provide “access to justice” for Australian users....

Telco complaints get harder to resolve

Posted on   |  by Denham Sadler
A decrease in complaints about phone and internet services is “only one part of the story” according to the Telecommunications Industry Ombudsman, with telco issues becoming more complex and...

Telco complaints ‘turn a corner’

Posted on   |  by Denham Sadler
The telecommunications industry has “turned a corner” with complaints dropping in recent months as a result of new regulations and a renewed focus on customer experience, Telecommunications Industry Ombudsman...

Govt plans to cut TIO’s role

Posted on   |  by James Riley
The federal government’s plans to potentially scrap the telecommunications ombudsman and significantly change the complaints process have been slammed by consumer groups and the Opposition. The government late last...

NBN complaints soaring: TIO

Posted on   |  by James Riley
Complaints about telecommunication services in Australia have continued to skyrocket in a wake-up call” for the industry, with issues related to the NBN more than tripling in the past...

Everyone now hates their telco

Posted on   |  by James Riley
Complaints about internet services skyrocketed in the past year, with anger at the National Broadband Network climbing by more than 150 per cent, a Telecommunication Industry Ombudsman report has...

Taking out the trash: NBN rollout

Posted on   |  by James Riley
A Parliamentary Joint Standing Committee report calling for a comprehensive overhaul of the NBN rollout and slamming current processes was quietly released to the public on a Friday afternoon...