Tag: Services Australia

APS heavyweights sit out Microsoft Copilot trial

Posted on   |  by Justin Hendry
Two of Canberra’s biggest federal government agencies are sitting out a six-month trial of Microsoft Copilot while another 7,400-plus public servants put the generative artificial intelligence assistant through its...

Services Australia puts Medicare tech upgrade back on track

Posted on   |  by Justin Hendry
Technical staffing constraints that led the latest tranche of the federal government’s Medicare payments system upgrade to report a ‘red’ status all of last year are on track to...

Medicare payments system upgrade on the rocks

Posted on   |  by Justin Hendry
A long-running upgrade of the legacy payments systems underpinning Medicare has spent the last year on life support, with the latest phase of the critical overhaul stamped a project...

Adobe seals two-year, $30m contract extension for myGov

Posted on   |  by Justin Hendry
Adobe has landed a two-year extension to its lucrative myGov deal, with the US multinational to be paid another $30.7 million to continue its support of the government digital...

Services Australia embarks on massive networking reset

Posted on   |  by Justin Hendry
Services Australia will replace the network that connects its workforce for the first time in more than a decade in response to the growth in cloud-based tools and the...

Millions spent on dud welfare calculator despite local option

Posted on   |  by Justin Hendry
A “viable” local alternative to the failed Pegasystems platform that was intended to replace a 40-year-old mainframe rules engine used to calculate welfare payments was discovered by Services Australia...

myGov reformer David Hazlehurst to lead Services Australia

Posted on   |  by Justin Hendry
Public sector stalwart David Hazlehurst, who set up the Digital Transformation Office as interim CEO in 2015 and steered the team of bureaucrats that reviewed the myGov platform plast...

After Robodebt: Govt pledges new regime for automated decisions

Posted on   |  by Brandon How
Automated decision-making will come under greater scrutiny in the wake of Robodebt, with the federal government pledging to new oversight arrangements for automation in service delivery while it contemplates...

NACC referral for Stuart Robert and lobby-linked tech procurements

Posted on   |  by Brandon How
Alleged procurement conflicts of interest between former government services and NDIS minister Stuart Robert and a consulting firm co-owned by a “longtime friend, business partner and political fundraiser” have...