Tag: Services Australia

Services Australia without basic cyber policies

Posted on   |  by Joseph Brookes
Services Australia would struggle to recover from a major cyber attack, according to an outside audit of the tech heavy agency that is responsible for welfare payments, myGov and...

Optus picks up $578m Services Aus contact centre work

Posted on   |  by Joseph Brookes
Services Australia is switching its monster contact centre services contract to Optus after more than a decade with Telstra, with the smaller rival inking a new $578 million deal...

Legacy tech sweep for govt’s new investment plan

Posted on   |  by Joseph Brookes
Decades old legacy technologies are creating concerns across the federal government, with tech heavy Services Australia conducting a sweep of their own aging systems and the Digital Transformation Agency...

Govt’s $400m Medicare tech upgrade program back in the red

Posted on   |  by Denham Sadler
The federal government’s long-running Medicare tech upgrade project has been placed back on “red” status due to delays to a number of deliverables, with nearly $400 million already spent....

Like Nike: myGov ready and waiting for personalisation push

Posted on   |  by Joseph Brookes
Services Australia is ready to deliver personalised services to millions of Australians but can’t get around legislation preventing information sharing across government, the agency’s tech chief said Monday. The...

Defence to wear new APS contractor cuts

Posted on   |  by Justin Hendry
The Defence department will need to find more than $270 million in savings over the next four years as part of the Albanese government’s extended purge of contractors and...

Services Aus finally enlists in APS Copilot trial

Posted on   |  by Justin Hendry
Services Australia has begun piloting Microsoft Copilot with staff just weeks before the federal government is slated to wrap up its six-month trial of the generative artificial intelligence tool....

Services Australia lays ethical AI footing

Posted on   |  by Justin Hendry
Services Australia has set interim guardrails for the development and use of artificial intelligence at the agency, including technology that is used for public-facing government services. As work continues...