Tag: Services Australia

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Public Sector

Thodey tapped for Services Aus review

Businessman David Thodey and current and former senior public servants have been quietly tapped to review Services Australia’s ability to deliver policy outcomes as part of the Albanese government’s public...

Digital credential sharing resurrected by govts

Posted on   |  by Justin Hendry
A plan to share digital credentials across state boundaries is moving forward after a hiatus, with federal and NSW government service delivery agencies completing a “rapid discovery exercise” to...

Gig Guide: Services Aus advisory board extended

Posted on   |  by Brandon How
Services Australia has extended the term of its interim independent advisory board by up to six months, with all members receiving contract extensions to the end of September. Former...

APS agencies run with Microsoft Copilot after trial

Posted on   |  by Justin Hendry
An APS-wide trial of Microsoft Copilot might have wrapped up but it has not stopped federal government agencies from continuing to pay a premium to use the generative AI...

AI is cramping public servants’ careers, union warns

Posted on   |  by Joseph Brookes
Recruiters for Services Australia are using artificial intelligence tools that are passing over deserving candidates and can be gamed by applicants’ own use of AI, according to the public...

Gig Guide: Randall Brugeaud joins Services Aus

Posted on   |  by Brandon How
Services Australia’s new chief operating officer is public sector IT stalwart and former Digital Transformation Agency chief Randall Brugeaud. Mr Brugeaud, who spent the last three years as the...

Opposition pushes digital difference in govt services

Posted on   |  by Joseph Brookes
A Dutton government would revive automation and compliance technologies in a bid to curb wait times, personalise services and fight fraud, shadow digital minister Paul Fletcher told the ICT...

Services Australia without basic cyber policies

Posted on   |  by Joseph Brookes
Services Australia would struggle to recover from a major cyber attack, according to an outside audit of the tech heavy agency that is responsible for welfare payments, myGov and...

Optus picks up $578m Services Aus contact centre work

Posted on   |  by Joseph Brookes
Services Australia is switching its monster contact centre services contract to Optus after more than a decade with Telstra, with the smaller rival inking a new $578 million deal...

Legacy tech sweep for govt’s new investment plan

Posted on   |  by Joseph Brookes
Decades old legacy technologies are creating concerns across the federal government, with tech heavy Services Australia conducting a sweep of their own aging systems and the Digital Transformation Agency...