The primary goal of the billion-dollar, seven-year project to redevelop the tech system underpinning Australia’s welfare payments would likely not be achieved, while Services Australia had not appropriately managed...
Telstra will roll out a program to block malicious text messages pretending to be from Services Australia agencies by the end of the year, with the federal government looking...
The DTA is on the hunt for an organisation to help design a revamped myGov platform, building on a $1 million prototype made by Deloitte. The Digital Transformation Agency...
The federal government is on the hunt for a private company to provide it a 24/7 data platform allowing it to conduct searches to verify information about welfare recipients....
Services Australia will be up and running as an executive agency rather than a department from February next year, and the Department of Communications has been rolled in with...
The Coalition will move towards a whole-of-government technology architecture and more “agile” funding models for IT projects as part of what it calls a ‘revolutionary’ new Services Australia department,...
The new Services Australia department provides an opportunity to improve the digital delivery of government services, but it cannot just replicate its NSW counterpart and rely on outsourcing, according...
Outsourcing public sector work and calling in the contractors is often a “timely, cost-effective” option made necessary by the staffing cap and a lack of internal tech expertise, according...
The Martin Hoffman-led strategic plan for the federal government’s new Services Australia department has been completed, after consultants were handed nearly $1 million to assist with the six-week project....
At a time when NSW is openly talking about introducing a facial recognition-based public transport ticketing system, the state is going it alone on a new ethical AI delivery...