The equivalent of 754 Services Australia staff have completed procurement and contract management training in the wake of a scandal involving the agency that was referred to the corruption...
Services Australia has begun testing machine learning technology to help clear its backlog of Centrelink debts deemed “no debt” and improve the customer experience, but says it is still...
Privacy and Indigenous affairs experts have bolstered the board advising Services minister Katy Gallagher on delivery and technology ahead of its first meeting of 2025 on Wednesday. Former national...
Services Australia will pay the largest provider of data centre services to the federal government almost $4 million per month over the next five years under a new hosting...
A recruitment process is underway to replace the highly-paid outside advisers that former Government Services minister Bill Shorten had running the ruler over his agency’s services and myGov app....
Services Australia still doesn’t have the legislative authority to re-commence the use of automated systems to support the processing of welfare claims 20 months since they were paused, according...
Services Australia is quietly reviewing legislative obstacles that have stymied the delivery of connected government services across different jurisdictions, as part of an internal project that also keeps alive...
Bill Shorten will retire from politics after a 17-year parliamentary career, calling time on championing effective and responsible digital government services to become the University of Canberra’s next vice-chancellor....
No more money should be poured into the shared whole-of-government Enterprise Resources Planning (GovERP) project, an independent review has confirmed, after Labor halted the spiraling project last year. The...
Eight months into the leadership role at Services Australia, David Hazlehurst says the agency doesn’t need to be at “nosebleed cutting edge” of AI innovation when successful practices can...