Tag: Service NSW

Renewed focus on service delivery

Posted on   |  by James Riley
In naming his second ministry on Sunday, Scott Morrison unveiled dramatic changes to the federal service delivery structures, as well as a new communications minister and steady-as-she-goes continuity in...

Victor Dominello: First interview 

Posted on   |  by James Riley
Freshly-minted NSW customer service minister Victor Dominello will impose mandated digital designs and data architectures across government departments in order to standardise service delivery and data collection in all...

Radical overhaul is Gladys’ legacy

Posted on   |  by James Riley
Gladys Berejiklian’s structural overhaul of the NSW public service is underpinned by a radical rethinking of how the state allocates resources and how it delivers services. It is a...

Dominello gets new delivery ministry

Posted on   |  by James Riley
New South Wales Premier Gladys Berejiklian has doubled-down on the state’s digital service delivery agenda with the creation of a new Customer Service ministry headed by Australia’s most outspoken...

NSW drags digital to the centre

Posted on   |  by James Riley
NSW Minister for Finance, Services and Property Victor Dominello has foreshadowed structural changes in government that would bring its successful citizen-facing Service NSW delivery model even closer to the...

NSW digital licence rollout plan

Posted on   |  by James Riley
The NSW government has announced phase two of its digital driver licence (DDL) pilot, ahead of a state wide roll-out next year. In phase two, more than 140,000 NSW...

NSW eases into digital rebates

Posted on   |  by James Riley
The NSW government continues to push hard with its digital service delivery agenda, announcing on Monday that its Service NSW cost of living service is now live. The cost...

Digital turf wars in government

Posted on   |  by James Riley
Just last week I renewed my driver’s licence. You know the drill. You walk in, you take a numbered ticket, you fill in a form, you wait half an...

ServiceNSW urges Feds to hurry up

Posted on   |  by James Riley
The NSW Government’s next big transformation push will be in provision of business support services, and it wants sweeping changes to the way data is shared between the state...