Tag: National Disability Insurance Agency

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Public Sector

Salesforce costs hit $140 million at NDIS

The cost of the National Disability Insurance Scheme’s customer relationship management system has surpassed $140 million, climbing higher even as the Salesforce project was examined by Parliament. Cloud software...

NDIA forged ahead with CRM without business case

Posted on   |  by Justin Hendry
The Board of the National Disability Insurance Agency approved a multi-million dollar proposal for a new customer relationship management system without a business case, an independent review has found....

‘Most egregious’: Tech vendors on notice over govt gifts

Posted on   |  by Justin Hendry
Major tech suppliers to the federal government face scrutiny over their gifting practices after officials at the National Disability Insurance Agency secretly accepted thousands of dollars’ worth of gifts...

NDIA accepted Salesforce gifts as contract quadrupled to $126m

Posted on   |  by Justin Hendry
National Disability Insurance Agency officials accepted thousands of dollars’ worth of previously undisclosed gifts from Salesforce, including during the customer relationship management system tender that the US software giant...

Govt looks to reuse NDIS Salesforce platform

Posted on   |  by Justin Hendry
The Digital Transformation Agency is exploring opportunities to reuse the National Disability Insurance Scheme’s new Salesforce CRM system elsewhere in government despite an ongoing investigation into the original procurement....

Landmark NDIS review calls for centralised services registry

Posted on   |  by Brandon How
A landmark review of the National Disability Insurance Scheme has recommended that the federal government develop a centralised online registry of locally available disability support and services for participants....

Salesforce pricing leaked to Microsoft in first NDIS CRM tender

Posted on   |  by Justin Hendry
Confidential Salesforce pricing information was accidentally leaked to Microsoft in a 2019 tender for the National Disability Insurance Scheme’s new customer relationship management system, documents reveal. The blunder forced...

Data of 11,000 people stolen in NDIS breach

Posted on   |  by Justin Hendry
The records of 11,000 National Disability Insurance Scheme participants and other related parties have been compromised in a data heist from inside the National Disability Insurance Agency. A Sydney-based...

Committee bombshell: NDIA has been operating unlawfully

Posted on   |  by Marie Johnson
The long-awaited report from the Parliamentary committee Inquiry into the Culture and Capability of the National Disability Insurance Agency (NDIA) has landed. And it is steaming. After ten years...

NDIA opted for ‘significantly more expensive’ Salesforce CRM

Posted on   |  by Justin Hendry
The agency responsible for the National Disability Insurance Scheme accepted Salesforce’s bid to deliver a new customer relationship management system knowing it would be “significantly” more expensive than Microsoft,...