Tag: John Mackenney

Trust in digital govt may be the silver lining

Posted on   |  by James Riley
It has been the most challenging period of our lives. But if the difficult health and economic response to the coronavirus pandemic has brought a silver lining, it is...

Can govt be the leader in digital empathy?

Posted on   |  by Stuart Kennedy
The massive surge in demand for government services due to the COVID-19 pandemic provides an opportunity for government to adopt some private sector techniques to improve citizens’ online experience....