The equivalent of 754 Services Australia staff have completed procurement and contract management training in the wake of a scandal involving the agency that was referred to the corruption...
Services Australia has begun testing machine learning technology to help clear its backlog of Centrelink debts deemed “no debt” and improve the customer experience, but says it is still...
Eight months into the leadership role at Services Australia, David Hazlehurst says the agency doesn’t need to be at “nosebleed cutting edge” of AI innovation when successful practices can...
Services Australia would struggle to recover from a major cyber attack, according to an outside audit of the tech heavy agency that is responsible for welfare payments, myGov and...
Technical staffing constraints that led the latest tranche of the federal government’s Medicare payments system upgrade to report a ‘red’ status all of last year are on track to...
Public sector stalwart David Hazlehurst, who set up the Digital Transformation Office as interim CEO in 2015 and steered the team of bureaucrats that reviewed the myGov platform plast...
A crack team of bureaucrats from across the federal government has been assembled to support what is shaping up to be the most extensive audit of myGov since it...
Industry department deputy secretary David Hazlehurst and the Department of Human Services chief technology officer Charles McHardie have joined the Open Opportunity Forum keynote speaker list in Canberra for...
The NSW Government’s next big transformation push will be in provision of business support services, and it wants sweeping changes to the way data is shared between the state...