Tag: Centrelink

Judgement Day for robo-debt

Posted on   |  by James Riley
Centrelink’s robo-debt fiasco was the result of a lack of planning and poor usability and transparency, rather than bad digital transformation, the Commonwealth Ombudsman has found. The national watchdog...

Labor calls for gov’t tech review

Posted on   |  by James Riley
On digital transformation in government, bipartisanship has left the building. The Federal Opposition is calling for an independent, arms-length review of the government digital transformation efforts and its growing...

DHS to hire 125 STEM grads

Posted on   |  by James Riley
The Department of Human Services is looking to employ more than 100 STEM graduates to assist with its wide-ranging IT efforts that include projects at the centre of much...

Robo-debt is not a friendly robot

Posted on   |  by James Riley
The Department of Human Services is an “agency in crisis” and its highly controversial robo-debt collection system has created a “climate of fear” in Australia, a Senate inquiry has...

Strike action on CentrelinkFail

Posted on   |  by James Riley
Centrelink staff will go on strike next week over the ongoing robo-debt fiasco with morale hitting rock bottom as a result of the program. Department of Human Services employees...

Podcast: Shetler on transformation

Posted on   |  by James Riley
It has been an extraordinary start to the year for digital transformation in the public sector. Certainly the very real failings of the Centrelink automated debt recovery system have...

Protests widen on Centrelink fail

Posted on   |  by Denham Sadler
Hundreds of protesters gathered in Melbourne on Tuesday afternoon to fight the automated Centrelink debt recovery system, vowing maintain the rage until the program is abolished and Ministers Alan...

Centrelink fail won’t go away

Posted on   |  by James Riley
The Digital Transformation Agency had been missing in action throughout the Centrelink debt recovery debacle calling into question its purpose in government, according to shadow minister for the digital...

Labor readies new Centrelink probe

Posted on   |  by Denham Sadler
The Federal Opposition has called for a Senate inquest into the Centrelink debacle with Shadow Minister for Human Services Linda Burney saying the government had its “head in the...