Services Australia quietly stopped its use of automation for social security and welfare claims processing almost 12 months ago, resulting in a blowout in wait times for some Centrelink...
A “viable” local alternative to the failed Pegasystems platform that was intended to replace a 40-year-old mainframe rules engine used to calculate welfare payments was discovered by Services Australia...
One of the things still worrying me about robodebt was the attention to detail. By that, I am not referring to the crude system by which hundreds of thousands...
A multi-million-dollar project to replace the legacy Centrelink system used to calculate and pay welfare recipients has been paused due to a lack of government funding, with the agency...
The federal government continued to recover money from welfare recipients despite admitting its robodebt scheme was “legally insufficient,” in part because its IT systems were not up to scratch,...
The government has provided more than $500 million for the final stage of the massive overhaul of the IT system underpinning Australia’s welfare payments, which is now set to...
The primary goal of the billion-dollar, seven-year project to redevelop the tech system underpinning Australia’s welfare payments would likely not be achieved, while Services Australia had not appropriately managed...
How the government came to be running an unlawful scheme needs to be properly investigated, crossbench senator Rex Patrick said, as the Opposition officially backed calls for a Royal...
A full inquiry into the government’s illegal robodebt scheme now seems inevitable, with the main question now centring around what form it will take. On Friday afternoon Government Services...
The federal government will pay consulting giant McKinsey nearly $1 million to develop a business case for its Facebook-inspired myGov update over the next three months. The Digital Transformation...