Strategic implementation and responsible usage are at the core of the impact of generative AI on businesses. In the first episode of a two-part podcast series, Advancing business in the age of artificial intelligence, Sunil Senan, Global Head of Data, Analytics, and AI at Infosys discusses the shift from digital-first to AI-first strategies. Following the success of large language models like ChatGPT, businesses of all shapes and sizes are experimenting with the potential application of similar technologies. As genAI truly hits the mainstream, Mr Senan explores early AI use cases in industries like healthcare and finance, highlighting how to adopt a responsible-by-design approach to mitigate the associated risks.
Infosys
In this special podcast interview, editorial director James Riley speaks with Infosys VP and Global Practice Head for Microsoft Business Applications & Digital Workplace Services, Lax Gopisetty, about the changing landscape of customer experience in the retail sector in Australia. What areas do Australian retailers need to focus on when utilising AI to enhance the customer experience? Hear expert insights about the role of AI in customer experience, and how human touch can be a competitive edge in the retail sector.