An investigation into the selection of Salesforce as the provider of the National Disability Insurance Scheme’s new customer relationship management system has been ordered after potential issues with the procurement were uncovered.
Public servants involved in the procurement that led to the contract, which has grown to become the software company’s largest with the federal government, have also been referred to the Australian Public Service Commissioner.
The new probe follows an earlier review of contract linked to consulting firm Synergy360 by former head of the public service Dr Ian Watt that flagged 19 procurements at both the National Disability Insurance Agency (NDIA) and Services Australia for further investigation.
Want to know how this story ends?
Become a subscriber for complete access to all stories on InnovationAus.com and our daily newsletter.
Do you know more? Contact James Riley via Email.