The agency responsible for the National Disability Insurance Scheme accepted Salesforce’s bid to deliver a new customer relationship management system knowing it would be “significantly” more expensive than Microsoft, documents reveal.
But government officials involved in the evaluation of the tender did not mark down the Salesforce bid, with price being “unweighted” as a criteria for the tender evaluation.
Instead, officials argued the Salesforce offering represented better value for money as it was a “significantly better solution”, particularly from a technical standpoint, and “represented lower risk”.
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