The Albanese government has agreed to keep the myGov platform as its digital front door for services but won’t completely accept expert recommendations to protect it in legislation and introduce new funding models.
On Monday, Government Services minister Bill Shorten revealed the government’s long-awaited response to an independent audit of the myGov platform completed in January.
The audit found the online platform had developed over a decade into “critical national infrastructure” now used by 25 million people. But it had limitations and lacked funding certainty and legislation to define its scope, purpose and high-level commitments to citizens.
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