The process behind the awarding of lucrative contracts worth nearly $750 million to Accenture for the operation of My Health Record was “deficient” and plagued by poor planning and a failure to comply with procurement rules, according to the national audit office.
The agency responsible inappropriately relied on limited tenders and failed to justify value for money in the sprawling deals that have stretched over 12 years while the clunky platform struggled to gain adoption.
The audit has delivered more than a dozen specific recommendations and is urging other agencies to have adequate planning in advance of the expiry of their own contracts.
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