A visa platform was quietly built in-house at the Department of Home Affairs last year after a series of costly outsourcing projects fell over. The new platform, built at a fraction of the cost of the failed upgrades, is raising questions about why the work isn’t being done “in-house from the get-go”.
The platform – currently used for certain pre-visa ballots – has the potential to scale across other processes and even across government, fulfilling what consultants had repeatedly promised but failed to deliver, according to the public service union.
But the department sees the new platform as a much more discrete capability and has no intention of using it as a replacement of current visa processing systems.
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