The lone technology supplier for the national health record system “captured” the government agency responsible for it in an arrangement that is taking years to unpick but could be a catalyst for a strategic shift across the public service.
The Australian Digital Health Agency’s executives on Wednesday said an ugly and ongoing breakup with Accenture — which it paid $770 million to deliver My Health Record (MHR) infrastructure over a decade — is fundamentally resetting the organisation.
The ADHA is splitting up the lucrative tech work; putting in more controls around it; and doing far more in-house as its own systems integrator after slashing its labour hire share from 42 per cent to 27 per cent in the last five years.
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