The Digital Transformation Agency is exploring opportunities to reuse the National Disability Insurance Scheme’s new Salesforce CRM system elsewhere in government despite an ongoing investigation into the original procurement.
In recently tabled answers to questions on notice from a parliamentary inquiry, the National Disability Insurance Agency said it is currently in talks with the government’s digital advisor on “pathways to leverage the agency’s PACE implementation”.
It has also previously shared “lessons learned” from the “heavily customised” CRM system with the government’s workplace health and safety agency, Comcare, and the Department Veteran’s Affairs.
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