A multi-million-dollar project to replace the legacy Centrelink system used to calculate and pay welfare recipients has been paused due to a lack of government funding, with the agency in charge now running the two systems side-by-side indefinitely.
Services Australia has also been revealed to have significantly underestimated the number of business rules in the legacy system, known as the Entitlements Calculation Engine (ECE), in the original procurement, resulting in a reset of the project part way through.
The ECE is a Pegasystems-based platform developed to replace Centrelink’s 40-year-old mainframe-based income security integrated system (ISIS) as part of the multi-year Welfare Payments Infrastructure Transformation (WPIT) program.
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