Hundreds of automated decision-making systems have been found in the first mapping of the technologies across the NSW public sector, with most being developed without a specific regulatory framework.
The state’s Ombudsman — who uncovered unlawful automated revenue recovery technology in 2021 — on Friday released the mapping and warned of inconsistencies, missing legal advice and a lack of governance in the use of automated decision-making (ADM) systems.
Departments, agencies and councils are not yet required to disclose the use of ADM generally or when providing reasons to individuals about an administrative decision, but are increasingly turning to the tools to improve services and efficiencies.
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