Costs for a new Salesforce-based aged care software system are approaching $300 million and are set to keep climbing, with the department responsible unable to forecast a final cost or end date for its “master” system.
Salesforce tacked on another $10 million to its licensing bill for the Department of Health and Aged Care (DHAC) this month, but it is its partners contracts that account for most of the cost for a new the Government Provider Management System (GPMS).
The bulk of the investment in the GPMS — a repository and self-service portal used for financial and care quality reporting — is in services deals with Accenture and Capgemini.
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