Recruiters for Services Australia are using artificial intelligence tools that are passing over deserving candidates and can be gamed by applicants’ own use of AI, according to the public service union.
The union’s members report the tech is causing angst and limiting career progression, while less qualified candidates are using ChatGPT to craft resumes that advance them past more experienced public servants.
While automated recruitment tools are widely used across government, advances in generative AI and Services Australia’s mass recruitment drive is ratcheting up the risk amid patchy official guidance.
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