Confidential Salesforce pricing information was accidentally leaked to Microsoft in a 2019 tender for the National Disability Insurance Scheme’s new customer relationship management system, documents reveal.
The blunder forced the federal government agency responsible, the National Disability Insurance Agency, to retender for the CMS – a contract that was subsequently won by the aggrieved cloud-based software giant Salesforce and has since blown out by $68 million.
New details about the botched procurement are contained in documents released under Freedom of Information laws, building on evidence provided by Salesforce during a parliamentary inquiry into procurement last week.
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