A plan to bring digital Medicare cards to the Service NSW app and NSW digital drivers licences to myGov was paused earlier this year and has not resumed after early teething problems emerged with the project.
The decision to pause the project was revealed during Senate Estimates on Wednesday, prompted by a cache of briefing documents released to the Coalition under Freedom of Information laws.
Officials from Services Australia sought to blame the pause on the change in government in New South Wales, but documents reveal challenges in engagement and design work early on in the project.
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