The cost of a Salesforce contract for the National Disability Insurance Scheme’s new customer relationship management system more than doubled to $76 million before being flagged for further investigation in a review of lobby-linked procurements.
As the government seeks to reboot the scheme amid fears of an unsustainable budget trajectory, the total value of National Disability Insurance Agency (NDIA) contracts with Salesforce has also jumped from an average of $10 million a year to $25 million.
But the contracts have been largely hidden from view as the NDIA does not fall under the Commonwealth Procurement Rules and, therefore, is not obliged to make public disclosures on AusTender.
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